Privacy Policy

Last updated: August 16, 2026

At Tyler Pets Productions we handle your data with the same care we give every project. This policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with, and the rights you have over it.

1. Who we are

This website is operated by Tylerpets LLC ("Tyler Pets Productions", "we", "us"), a marketing, content and digital solutions agency located at 108 Park Place, Unit 108, Decatur, GA 30030, USA. If you have questions about this policy, email us at info@tylerpets.com or message us on WhatsApp at +1 (645) 240-1502.

2. Information we collect

2.1 Information you give us

• Contact details: full name, mobile phone number, email address and social media handles.
• Project information: what you tell us about your brand, your goals and the social network you use most.
• Conversation content: messages you exchange with our team through forms, WhatsApp, SMS, email or social media.
• Billing information: if you hire us, the details needed to invoice and process payment. Payments are handled by third-party processors; we do not store full card numbers.

2.2 Information collected automatically

• IP address, browser and device type, operating system and language.
• Pages viewed, time on page, traffic source and clicks.
• Cookie and pixel identifiers (see section 6).

We do not intentionally collect sensitive categories of data (health, biometrics, political or religious affiliation). Please do not include such information in our forms or messages.

3. How we use information

• Respond to your requests, prepare quotes and deliver the services you hire.
• Send you project updates, appointment reminders and service notices.
• Send promotional communications only if you consented to receive them.
• Operate, maintain and improve the site, measure performance and prevent fraud or abuse.
• Comply with legal, accounting and tax obligations.

4. SMS/MMS and WhatsApp messaging

4.1 Consent

You will receive text (SMS/MMS) or WhatsApp messages from us only if you gave us your number and agreed to receive them — by checking the consent box on our form, messaging us first, or requesting it verbally or in writing. Consent to receive marketing messages is not a condition of purchase of any product or service.

4.2 Message types and frequency

• Conversational and service messages: replies to your questions, project follow-ups, confirmations and appointment reminders.
• Promotional messages: news, content and offers from Tyler Pets Productions.

Frequency varies with your interaction; we estimate approximately 4 to 8 messages per month for the promotional program.

4.3 Costs

Message and data rates may apply depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.

4.4 How to opt out or get help

• Reply STOP to any message to stop receiving them. You will get a confirmation and we will not message you again unless you opt back in.
• Reply HELP for assistance, or email us at info@tylerpets.com.
• On WhatsApp you may ask us to stop messaging you or block the number at any time.

5. Email

We comply with the CAN-SPAM Act: we identify the sender clearly, never use deceptive subject lines, include our postal address and provide an unsubscribe link in every commercial email. You can unsubscribe at any time from that link or by emailing info@tylerpets.com. We will still send operational messages related to services you have hired.

6. Cookies and advertising

We use first- and third-party cookies to run the site, remember your preferences, measure traffic and show relevant ads. Among others, we may use analytics and advertising tools from Google and Meta (Facebook and Instagram). You can block or delete cookies in your browser settings; some site features may stop working properly if you do. You can also manage personalized advertising at optout.aboutads.info. We do not currently respond to browser "Do Not Track" signals.

7. Who we share information with

We do not sell your personal information. We share it only with:

• Service providers acting on our behalf under confidentiality obligations: CRM and messaging platform (GoHighLevel), hosting, transactional email, analytics, payment processors and productivity tools.
• Authorities when required by law or to protect rights, safety or property.
• Successors in a merger, acquisition or sale of assets, with prior notice to you.

As stated in section 4, messaging opt-in data is never shared with third parties for their own marketing.

8. Data retention

We keep your data while our relationship lasts and afterwards for as long as needed to meet legal, accounting or claim-defense obligations. Consent and opt-out records are retained as proof of compliance.

9. Security

We apply reasonable technical and organizational safeguards (encryption in transit, access controls and vendors with recognized security standards). No system is 100% secure; if an incident affects your data, we will notify you as required by applicable law.

10. Your privacy rights

Depending on where you live, you may have the right to know what data we hold about you, access and obtain a copy of it, correct it, delete it, limit its use and opt out of targeted advertising or the sale or sharing of your data.

California residents (CCPA/CPRA)

We do not sell or share personal information for money. You may exercise your rights by emailing info@tylerpets.com. We will not discriminate against you for doing so; you may use an authorized agent, and we will verify your identity before responding, generally within 45 days.

Residents of other states

If you reside in Virginia, Colorado, Connecticut, Utah, Texas, Indiana or another state with consumer privacy legislation, you may exercise the same rights through the same channel, including the right to appeal if we deny your request. If you reside in Georgia or another state without a comprehensive privacy law, we honor your access, correction and deletion requests all the same.

11. Children

Our website and services are intended for people 18 and older. We do not knowingly collect data from children under 13 (COPPA). If we learn we received a child's data, we will delete it; if you are a parent or guardian and believe this happened, email us at info@tylerpets.com.

12. Third-party links

Our site links to third-party platforms (Facebook, Instagram, TikTok, YouTube, WhatsApp). Those platforms have their own policies and we are not responsible for their privacy practices.

13. Users outside the U.S.

We operate from the United States. If you contact us from another country, your data will be transferred to and processed in the U.S., where data protection rules may differ from those in your jurisdiction.

14. Changes to this policy

We may update this policy. The current version will be posted on this page with its update date, and if changes are material we will notify you through the contact details you provided.

15. How to contact us